Frequently Asked Questions

1. What kind of fragrances do you sell?
We offer a wide range of fragrances, including all major name-brand perfumes and colognes, as well as niche and luxury scents. From the most popular and iconic fragrances to exclusive, hard-to-find collections, our selection caters to all tastes and preferences. Whether you're looking for classic favorites or unique, high-end niche fragrances, we have something for every customer.

2. Are all your products authentic?
Yes! We only sell genuine, authentic designer fragrances. We pride ourselves on offering 100% authentic products sourced directly from reputable suppliers, ensuring you receive only the best in quality and fragrance.

3. How can I check if a fragrance is authentic using batch codes?

Batch codes are a great way to verify the authenticity of a fragrance. Here's how to use them:

• Locate the Batch Code:
  Batch codes are usually found on the bottom of the perfume bottle or the packaging. They might be printed on a sticker or embossed directly onto the surface. This code is typically a combination of letters and numbers.

• Check the Manufacturer's Website:
  Some fragrance brands provide a way to verify the batch code through their website or customer service. By entering the batch code, you can confirm the production date and authenticity of the product.

• Use Third-Party Batch Code Checkers:
  Several websites specialize in batch code verification for perfumes. Websites like CheckCosmetic.net allow you to input the batch code and retrieve information about the fragrance, including its manufacturing date and authenticity.

4. Do you offer wholesale pricing?
Yes, we are a wholesale supplier. Our products are available at competitive prices, offering substantial savings for retailers, boutiques, and businesses purchasing in bulk. Please contact us for specific pricing information or to set up an account.

5. Do you ship?
Yes, we offer nationwide shipping across the United States.

6. How can I place an order?
You can place an order by calling us directly at (213) 265-7109 or by visiting our store in person at 916 S Los Angeles St Los Angeles, CA 90015. We will be happy to assist you with your order, provide product recommendations, and answer any questions you may have. We look forward to helping you!

7. What is your return policy?
We take great pride in the quality of our products. However, if you receive a damaged or incorrect item, please contact us immediately upon receiving your order, and we will assist you in resolving the issue. Due to the nature of our products, we do not accept returns for fragrances once they have been opened.

8. Can I visit your store in person?
Yes, our warehouse is located in the heart of the Fashion District in downtown Los Angeles. If you're in the area, feel free to visit us! We’d love to show you our selection in person and help you find the perfect fragrance. Our address is 916 S Los Angeles St Los Angeles, CA 90015.

9. How long have you been in business?
We have been proudly family-owned and operated for over 25 years. With decades of experience in the fragrance industry, we have built a strong reputation for providing exceptional products and customer service.

10. Do you offer any discounts or promotions?
We frequently offer special promotions and discounts to our customers. To stay updated on our latest offers, we recommend following us on Instagram @dfwdesignerfragrancewarehouse.

11. How do I contact customer service?
You can reach us by phone at (213) 265-7109 or by email at dfwlosangeles.com. We are available Monday to Friday, 10:00 AM to 5:00 PM PST/ Saturday 10:00 AM to 4:00 PM PST and we’ll respond to your inquiry as quickly as possible.

12. Do you have a minimum order requirement?
For wholesale orders, we do have a minimum order quantity, which may vary depending on the fragrance and volume. Typically it is 12 pcs or more. Please contact us directly for more details on specific products or to inquire about bulk orders.

13. How can I stay updated on new arrivals and promotions?
Stay connected with us by following us on social media. We regularly update our customers on new fragrance arrivals, promotions, and other store updates.